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Orders are normally dispatched within 2–3 business days after payment confirmation. Delivery then takes an estimated 20–45 calendar days after dispatch. Processing time is additional to transit time.

Standard shipping is free when your merchandise subtotal exceeds US$30 after discounts. Charges for orders of US$30 or less are displayed before payment.

Applicable taxes and import charges are included in our prices or paid by us. Contact us if a carrier requests an unexpected tax or customs payment.

Email porizaberted@outlook.com with your order number and checkout email address. We provide available tracking details after dispatch.

You may request a free return within 30 calendar days after delivery, including for a change of mind. We provide a prepaid label or another return method at our expense and charge no restocking fee.

Refunds normally appear in your original payment account within 3–7 business days after issuance, depending on your payment provider. Statutory deadlines take priority.

Contact porizaberted@outlook.com with your order details and a description of the issue.

For a lost shipment, we arrange a free replacement or an appropriate refund. For damaged, defective, or incorrect products, we provide a suitable remedy and cover necessary shipping costs.